Terms and Conditions | Mindfoodpsychology

Terms & Conditions

Welcome to Mind Food Psychology. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Services
Mind Food Psychology provides telehealth psychological services, including therapy, assessments, clinical supervision, and online programs. All services are delivered by qualified mental health professionals in accordance with Australian health and privacy regulations.

2. Appointments and Cancellations
Appointments are made via our online booking system or directly with our administration team. We require at least 24 hours’ notice for cancellations or changes. Appointments cancelled with less than 24 hours’ notice may incur a late cancellation fee (unless in exceptional circumstances).

3. Fees and Payments
Fees are displayed at the time of booking and may vary depending on the type of service provided. Payment is required at or before the time of service.
We accept:
Bank transfers
Credit card payments
Invoices and receipts can be provided upon request. Medicare rebates may be available for eligible clients with a valid referral.

4. Confidentiality and Privacy
We are committed to maintaining the confidentiality of all personal and health information. We comply with the Australian Privacy Principles (APPs) and handle all data in accordance with the Privacy Act 1988 (Cth).
Please refer to our [Privacy Policy] for more information.

5. Telehealth Services
As a telehealth-only provider, all consultations occur via secure video conferencing or phone. We take all reasonable steps to ensure privacy and confidentiality; however, clients are also responsible for ensuring they are in a private, secure environment during sessions.

6. Intellectual Property
All content on this website and in associated materials (including programs, downloads, course videos, and written guides) is the property of Mind Food Psychology. Reproduction, redistribution, or resale without express written consent is strictly prohibited.

7. Limitation of Liability
While we take care to provide high-quality psychological services, we do not guarantee any specific outcomes. Mind Food Psychology is not liable for any direct or indirect loss, injury, or damage resulting from the use of our services or materials.

8. Changes to Terms
We may update these terms from time to time. Changes will be effective immediately upon being published on this website. Your continued use of our services indicates your acceptance of the updated terms.

9. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

10. Contact
If you have any questions or concerns about these Terms & Conditions, please contact us at:
📧 Email: bookings@mindfoodpsychology.com
🌐 Website: www.mindfoodpsychology.com

Privacy Policy

Mind Food Psychology is committed to protecting your privacy. This policy explains how we collect, store, and use personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect
We may collect:

Your name, contact details, and date of birth
Sensitive health information during therapy or assessments
Information related to your engagement in our programs or email list
Technical data such as cookies or IP address (for website analytics)

2. How We Use It
We use your information to:

Deliver psychological services
Manage bookings and billing
Communicate with you via email
Improve our programs and website content

3. Marketing and Emails
If you opt in to our emails or free tools (e.g. downloads, webinars), we may send you updates and offers. You may unsubscribe at any time by clicking the link in the footer of any email.

4. Storage and Security
Your data is stored securely using encrypted platforms. We use third-party services (e.g., Halaxy, Stripe, Stan Store) that are compliant with relevant privacy laws.

5. Telehealth-Specific Measures
All sessions are conducted over secure, encrypted platforms. We recommend clients also take steps to maintain privacy (e.g., using headphones, being in a private space).

6. Access and Correction
You may request access to your records or corrections by contacting us. We will respond within a reasonable timeframe.

7. Disclosure
We will never sell your information. Your data will only be shared:

With your consent
When required by law (e.g. child protection, court order)
To assist in your care (e.g. referring GP or psychiatrist)

8. Cookies and Website Tools
We use tools like Google Analytics to improve our website. These tools may collect non-identifiable usage data through cookies.

9. Complaints
If you have a concern about how your data is handled, please contact us. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us
Mind Food Psychology
📧 bookings@mindfoodpsychology.com
🌐 www.mindfoodpsychology.com

Terms & Conditions

Welcome to Mind Food Psychology. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Services Mind Food Psychology provides telehealth psychological services, including therapy, assessments, clinical supervision, and online programs. All services are delivered by qualified mental health professionals in accordance with Australian health and privacy regulations.

5. Telehealth Services As a telehealth-only provider, all consultations occur via secure video conferencing or phone. We take all reasonable steps to ensure privacy and confidentiality; however, clients are also responsible for ensuring they are in a private, secure environment during sessions.

6. Intellectual Property All content on this website and in associated materials (including programs, downloads, course videos, and written guides) is the property of Mind Food Psychology. Reproduction, redistribution, or resale without express written consent is strictly prohibited.

7. Limitation of Liability While we take care to provide high-quality psychological services, we do not guarantee any specific outcomes. Mind Food Psychology is not liable for any direct or indirect loss, injury, or damage resulting from the use of our services or materials.

8. Changes to Terms We may update these terms from time to time. Changes will be effective immediately upon being published on this website. Your continued use of our services indicates your acceptance of the updated terms.

9. Governing Law These terms are governed by the laws of Victoria, Australia. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

10. Contact If you have any questions or concerns about these Terms & Conditions, please contact us at: 📧 Email: bookings@mindfoodpsychology.com 🌐 Website: www.mindfoodpsychology.com

1. Services
Mind Food Psychology provides telehealth psychological services, including therapy, assessments, clinical supervision, and online programs. All services are delivered by qualified mental health professionals in accordance with Australian health and privacy regulations.

5. Telehealth Services
As a telehealth-only provider, all consultations occur via secure video conferencing or phone. We take all reasonable steps to ensure privacy and confidentiality; however, clients are also responsible for ensuring they are in a private, secure environment during sessions.

6. Intellectual Property
All content on this website and in associated materials (including programs, downloads, course videos, and written guides) is the property of Mind Food Psychology. Reproduction, redistribution, or resale without express written consent is strictly prohibited.

7. Limitation of Liability
While we take care to provide high-quality psychological services, we do not guarantee any specific outcomes. Mind Food Psychology is not liable for any direct or indirect loss, injury, or damage resulting from the use of our services or materials.

8. Changes to Terms
We may update these terms from time to time. Changes will be effective immediately upon being published on this website. Your continued use of our services indicates your acceptance of the updated terms.

9. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

10. Contact
If you have any questions or concerns about these Terms & Conditions, please contact us at:
📧 Email: bookings@mindfoodpsychology.com
🌐 Website: www.mindfoodpsychology.com